Privacy Policy

A LEGAL DISCLAIMER

At Exceptional Properties, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website. By using our website or engaging with our services, you consent to the practices described in this policy. If you disagree with any part of this policy, please refrain from using our website.

We may update this Privacy Policy periodically. Any changes will be posted on this page, and if significant, we will notify you via email or a notice on our website.

If you have questions or concerns, please contact us at admin@epuae.com.

1. INFORMATION WE COLLECT

Personal Information

We collect personal data that you voluntarily submit through our website forms or inquiries. This includes:

Full name
Email address
Phone number
Company or organisation (if applicable)
Property preferences or requirements Any other information you choose to share with us

We may also collect publicly available information or data shared via social media platforms.

Navigational & Technical Data

We gather certain non-identifiable data automatically when you visit our website, such as:

IP address
Browser type and version
Device type
Geographic location
Pages visited and time spent
Referral source
Clickstream behavior

This helps us analyze website performance and improve user experience.

2. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

Responding to your inquiries and property requests
Sending property updates, newsletters, or market trends (only with your consent)
Personalizing your website experience
Conducting analytics to improve our offerings
Fulfilling legal and regulatory obligations
Ensuring the security and integrity of our services

We do not sell, rent, or trade your personal data to third parties.

3.SHARING YOUR INFORMATION

We may share your information with:

Service Providers: Third-party vendors who help us manage marketing, analytics, hosting, or customer support. These providers are contractually bound to protect your data.
Trusted Real Estate Partners: If you express interest in co-listed or partner properties, we may connect you with our aliates under strict confidentiality.
Legal Authorities: If required by law or to protect legal rights, safety, or prevent fraud.

In case of a merger, acquisition, or asset sale, your information may be transferred under the terms of this policy.

4. INTERNATIONAL DATA TRANSFERS

If you are accessing our website from outside UAE, your information may be processed or stored in other countries. We take steps to ensure your data receives an appropriate level of protection regardless of location.

5. USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Recognize repeat visitors
Customize content and ads
Monitor site traffic and usage patterns
Measure marketing effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once data is no longer needed, we securely delete or anonymize it.

7. DATA SECURITY

We implement technical, administrative, and physical safeguards to protect your personal data from unauthorized access, misuse, alteration, or disclosure.

8. YOUR RIGHTS

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Withdraw consent for marketing communications
Request deletion of your information
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact admin@epuae.com.

9. EXTERNAL WEBSITES AND SOCIAL FEATURES

Our website may contain links to third-party websites or plugins (such as social media links). We are not responsible for their privacy practices. Please review their policies before sharing data.

10. CHILDREN'S PRIVACY

Our services are not directed to children under 16. We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it promptly.

11. OPT-OUT & COMMUNICATION PREFERENCES

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails

Contacting us at admin@epuae.com

For privacy-related questions or requests:

Email: admin@epuae.com

Address: 1003 Opal Tower, Business Bay, Dubai, UAE

Phone: +971581910443

EXCEPTIONAL

PROPERTIES